Job Title: Customer Service Operator
We are seeking a highly motivated and organized Customer Service Operator to join our team.
* This role will involve working as a truck driver's offsider, manually hand unloading plasterboard at various sites.
* In the absence of deliveries, the role will involve working in a warehousing environment which duties include; picking orders and packing goods for delivery, loading and unloading trucks, working in pairs/teams, operating forklifts, MHE and general warehousing duties.
About the Role:
The ideal candidate will have excellent communication skills, be physically fit and comfortable with manual handling, and possess experience in picking, packing and dispatching.
The successful applicant will have a current forklift license, Microsoft Office skills, and a strong work ethic. They must also be able to work effectively in a team environment, manage their time efficiently, and prioritize tasks accordingly.
We offer a competitive hourly rate, plus an allowance for hand unloading, and a full-time permanent position with great benefits including free parking on-site, yearly pay reviews, and opportunities for internal growth.
Responsibilities:
* Hand unloading plasterboard as an offsider
* Dealing with customers face-to-face & over the phone
* Picking & Packing orders on a daily basis
* Regularly checking & making up orders
* Receiving goods & checking off paperwork while maintaining due diligence
* Loading/unloading customer vehicles
* Maintaining operational equipment and reporting any faults or damage to management
* Recording and reporting any customer complaints to the Trade Stores Manager regarding product and/or service via Knauf's complaint and customer procedures
* Assisting with stock take/inventory counts process to ensure accurate inventory records are maintained
* General warehouse duties & house keeping
Requirements:
* A current forklift license is essential
* Physically fit & comfortable with manual handling
* Picking, packing and dispatching experience
* Microsoft Office skills to complete operational tasks
* Enjoys working in a team environment
* Team player, attention to detail, time management and organization skills
* Good communication skills (Written & Verbal)
* Identifies development opportunities for self and team
* Safety mindset and can-do attitude
What We Offer:
* Excellent Hourly rate + allowance for hand unloading
* Full-Time permanent position
* Free Parking On-Site
* Yearly pay review.
* High organic internal growth promoted within
* 14-week Parental Leave (Primary Carer)
* Great work-life balance
We value diversity and commitment to creating a diverse working environment and proud to be an equal opportunity employer. Police and medical checks for security clearance will be conducted for successful applicants.