Job Summary
The Problem Coordinator plays a pivotal role in mitigating the impact of problems on business operations by ensuring that root causes of incidents are systematically identified, investigated, and resolved.
* Coordinate all problem and change management activities within assigned accounts to ensure seamless execution.
* Contribute to timely identification and resolution of problems through proactive analysis and effective communication.
* Implement preventative measures to avoid recurrence and minimize downtime.
Main Responsibilities:
Lead and coordinate problem investigations across client accounts, manage the full lifecycle of problems from identification through to resolution and closure, facilitate root cause analysis (RCA), and maintain and update problem management process and procedure documentation.
Key Requirements:
To succeed in this role, you will need strong analytical skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment. You should be able to think critically, prioritize tasks, and meet deadlines.
Benefits:
This role offers opportunities for career growth and development, competitive compensation, and a dynamic work environment.