The CompanyEstablished in 1994, Arrow Metal is one of the most trusted specialist manufacturers and suppliers of perforated metal and woven wire mesh products in Australia. With a growing stock of ready-made products in a range of profiles and sizes for immediate dispatch, we can accommodate even the quickest lead times.
The RoleWe are seeking a dynamic and organized Administration Assistant to join our team and provide crucial support to our daily operations. As an Administration Assistant, you will play a pivotal role in ensuring the smooth functioning of our office by handling a variety of administrative tasks. Your responsibilities will encompass general office assistance, managing the sales inbox, handling telephone queries, and providing after-sales support, including coordination with drafting personnel and managing order logistics.
**Responsibilities**:
- Upload deal information into the CRM system for efficient record-keeping.
- Handle telephone queries with professionalism and efficiency.
**After Sales Service**:
- Manage offshore drafting personnel, handling client correspondence for drawing sign-off and clarification.
- Coordinate with production for smooth workflow and timely completion of projects.
- Prepare and finalize work orders to meet client specifications.
- Track and manage deliveries, providing accurate and timely order ETA information to clients.
- Strong communication skills to effectively liaise with clients, team members, and other stakeholders.
- Proficiency in office management tools, CRM systems, and general administrative tasks.
- Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.
- A problem-solving mindset and the ability to adapt to evolving priorities.
What's In It For You?
- Opportunity for professional growth and development within a dynamic team.
- Exposure to diverse administrative tasks, enhancing your skill set.
- Competitive compensation package with performance-based incentives.
- A supportive and collaborative work environment that values innovation and creativity.