Truly positive culture, busy team environment
- Career Advancement Opportunities
- A leader in its niche industry - they set the standards for their competitors
**The Company**
Australia's leading logistic company has over 6,500 employees operating across 125 locations throughout Australia, New Zealand and Southeast Asia.
This is an environment that encourages innovation and collaboration to ensure we exceed industry standards throughout the organisation. Join an experienced team intent on delivering excellence to our customers
**The Role**
The face of the business servicing huge multinational customers in Mining and Raw Materials - this role demands excellent Customer Service, logical planned thinking and a self-starter mentality
Working in a rail control room environment, assisting in managing the live running of train operations to ensure that services are effectively and efficiently delivered to meet both internal and external customer expectations.
- Assist in managing train crew rostering changes within the live run period
- Communicating with track access providers, customers, train crew, maintenance providers and terminal staff to achieve the required service delivery
- Compiling and reporting in shift diaries
- Assist in managing incident and fault reporting
- Assist in managing contingency planning to achieve the optimum result in service delivery
- Assisting the shift manager and manager on duty with any tasks required
- Generating the appropriate paper work and data entry in a timely manner to allow services to depart.
- Responsible for updating relevant Train Management Systems
Relevant qualifications or previous experience in planning and coordinating resources in transport operations welcomed
- Work collaboratively within a strongly driven team
- Proven problem-solving and decision-making skills
- Strong customer focus with the ability to establish and maintain good business relationships
- Ability to organize, control and coordinate activities in an operational environment
- Commitment to safety
- Providing a single point of contact for customers to address service concerns and problems
- Maintaining regular contact (both telephone and face-to-face contact) with clients to ensure that contractual obligations are met and that customer business needs are identified, prioritized and communicated
- Maintaining a shift diary to record information of all services on a regular basis and to track operational requirements.
- Tracking and managing customer complaints/issues and following up with the relevant department to resolve and provide feedback to the customer progress/completion
- Able to work well under pressure and time constraints in a fast paced environment
- Forward thinking and identifying potential problems in the early stages
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