The Acres Club, 1 Moondo Street, Greenacre, New South Wales, Australia
About the Role
We are seeking an energetic and customer-focused Club Attendant who has exceptional communication and customer service skills. You will be joining a fun and friendly team, to ensure a high level of customer service is offered to our members and guests.
Key Responsibilities
* Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
* Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
* Assisting with all customer enquiries, or requests regarding products and services
* Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
* Managing gaming services, as per the club standards
* Cash handling duties e.g. accurate reconciliation of floats
* Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue
* Ability to demonstrate our core values; Trust & Integrity, Respect & Diversity, Exceptional Experiences, Continuous Improvement & Community
About You
As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills. You will have the skillset to work both independently and in a team environment, and have a flexible approach to a rotating roster. The successful candidate must also have a strong knowledge of gaming and gaming laws, having previously demonstrated this in prior roles.
Qualifications
* Experience working in a similar environment
* Previous experience in TAB or Keno and Gaming
* Must have RSA and RCG qualifications
* Commitment to a rotating roster across days, nights, weekends and public holidays
* Exceptional communication and customer service skills
* Knowledge of responsible service of alcoholic and non-alcoholic beverages
* Knowledge of responsible conduct of gaming
* Rights to work in Australia
Benefits
* Career development - we love to promote internally and between clubs
* Training - ongoing training opportunities are provided
* Parking - free and secure car parking (plus a discount on car washes)
* Uniform provided
* Rewards & Recognition - you'll have access to generous rewards and recognition program
* Daily meal allowance
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