Join to apply for the Director Service Management role at Bendigo Advertiser. This is a temporary full‑time opportunity until August 2026, with NSW location negotiable. The Total Remuneration Package (TRP) starts at $231,238 including superannuation, commensurate with experience.
About The Role
As Director Service Management, you will lead the broad Service Management teams, ensuring the delivery of high‑quality ICT and digital services across the Department of Planning, Housing and Infrastructure (DPHI) and its stakeholders. Your leadership will shape a contemporary, best‑practice service function that drives strategic and operational planning, robust governance, and performance measurement. You will champion a client‑first culture, fostering a value‑driven approach to service delivery that continuously elevates client satisfaction.
You will develop and implement innovative service delivery strategies, frameworks, and governance systems, ensuring optimal outcomes for a diverse range of stakeholders. You will be accountable for managing complex relationships with internal and external service providers, overseeing risk, and ensuring that all digital services are delivered efficiently, cost‑effectively, and in compliance with government and business standards.
About You
You are a strategic leader with extensive experience in service management within large, complex organisations. Your expertise spans the full spectrum of service management, from operational excellence to the development and implementation of best‑practice frameworks. You are adept at navigating complex stakeholder environments, providing expert technical advice, and influencing decision‑making at the highest levels.
You have an IT degree or equivalent experience, with recognised certifications such as ITIL and/or SIAM. You are resilient, integrity‑driven, and able to communicate complex information with clarity and impact. You thrive in dynamic, high‑pressure environments and possess advanced capabilities in collaboration, negotiation, and project management.
Key Knowledge And Experience
* Extensive experience leading service integration and management teams in large and complex organisations.
* Experience working in a Service Management operating environment.
* Full familiarity with recognised industry bodies of knowledge, both generic and specific.
Essential Requirements
* IT degree and/or equivalent relevant experience.
* Certified ITIL and/or SIAM.
About Us
The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. We create vibrant, productive spaces and precincts; manage lands, assets, and property effectively; and deliver affordable and diverse housing. We strive to be a high‑performing, world‑class public service organisation that celebrates diversity and builds cultural capability to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued and everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, and offers job share and workplace adjustments.
To Apply
We look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close on Tuesday, 9 December 2025 at 11:55 pm.
For further information about the role, please contact Alex Underwood, Talent Acquisition Partner – or (02) 6363 7676 (HR Support, option 3; DPHI People Advisory, option 1 and reference 'Request an Adjustment – Job Title and Reference Number').
We encourage and support applications from people with disability
We can provide accommodations or adjustments during the recruitment process to give you every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via
We encourage applications from Aboriginal and Torres Strait Islander peoples
Check out our Aboriginal guide to applying for a role.
Seniority level
* Director
Employment type
* Full‑time
Job function
* Information Technology
Industries
* Newspaper Publishing
Locations: Waratah, New South Wales, Australia; Newcastle, New South Wales, Australia.
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