About the role
This is more than just a leadership role—it's your chance to make a meaningful impact in the lives of people with disability while shaping the future of service delivery. The Client Services Team Lead is a key role responsible for ensuring quality enabling services for Disability people we support and frontline service delivery teams. Reporting to the Operations Manager, this role is full time hours based at the Endeavour Foundation Support Office in Cannon Hill. You will lead and guide a small team as you create excellence in client experiences.
Responsibilities
- Lead and mentor a dedicated team of 4-6 coordinators and officers.
- Ensure our services meet legislative standards and align with financial sustainability goals
- Share your expertise to coach others and foster continuous improvement
- Drive innovation across the full client experience journey
- Collaborate to enhance systems, processes, and service outcomes
About you
- Tertiary qualification in relevant discipline including business (desirable) or community services (desirable).
- Demonstrates high level competence in computer applications, i.e. Microsoft Suite of programs relevant to the role to ensure work is completed in a professional, accurate and timely manner.
- Leadership or team management skills required
- Be willing to obtain a current National Criminal History check
- Hold or be willing to obtain a positive notice from Disability Services (Yellow Card) and Working with Children Check (Blue card)
Benefits and Perks
- Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
- Hybrid working environment, WFH flexibility.
- Onsite Parking and Café in Support Office
- Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs via a Novated Lease through Salary Packaging.
- Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
- Discounted family gym memberships through Fitness Passport
- Supportive induction and learning opportunities, with Reward and Recognition Program
- 6 weeks paid parental leave for primary carer
- Free mental coaching and counselling through our Employee Assistance Program.
How to apply
Intrigued? We’d love to hear from you. Please click "apply" to submit your application.
Community Services & Development Community Development
Closes 8th Oct 25
Bayside & Eastern Suburbs Brisbane Australia - QLD
#J-18808-Ljbffr
📌 Client Services Team Lead
🏢 Endeavour
📍 Brisbane City