Front Office Receptionist Role
This is an exciting opportunity to work as a Front Office Receptionist, where you will be responsible for ensuring that all guests have a positive and memorable experience.
Your key responsibilities will include:
* Checking guests in and out, maintaining accurate guest accounts and taking bookings.
* Providing helpful information and entering reservations in a timely and efficient manner.
* Addressing guest requests and handling guest complaints in a professional and courteous manner.
You will also be responsible for liaising with inter-departments to assist guests and advise of room moves.
To be successful in this role, you will need:
* Previous hotel front office reception experience preferably.
* Professional telephone manner and exceptional customer service skills.
* Excellent communication, interpersonal and time management skills.
* A friendly and positive can-do attitude who enjoys working in a team.
This is a fantastic opportunity to join a dynamic team and develop your skills and knowledge through on-the-job training and development.