Job Description
We are seeking a highly motivated and customer-focused Guest Experience Coordinator to join our team.
The successful candidate will be responsible for leading the delivery of exceptional guest experiences, partnering with internal stakeholders to guarantee unparalleled food and beverage service offerings, and driving a culture of high performance, engagement, growth.
About the Role
* Oversee Guest Services operations to lead delivery of exceptional transformational guest experiences
* Partner with internal stakeholders to guarantee unparalleled food and beverage service offerings
* Partner with internal stakeholders to guarantee high quality Customer services within the Zoo
* Lead and cultivate the team with an emphasis on surpassing expectations
* Drive a culture of high performance, engagement, growth
Key Accountabilities
* Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
* Lead a team of Guest Experience Officers and hospitality staff, to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
* Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
* Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
* Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.
Benefits
* Complimentary family and friends passes to both Tarongas zoos in Dubbo and Sydney
* A wide range of discounts on our award-winning accommodation
* Discounted food and beverage purchases across both Tarongas Dubbo and Sydney Zoos
* Fitness Passport