Job Title: Customer Service Supervisor
Are you a motivated leader with exceptional customer service skills?
Do you have experience in managing teams and driving business results?
We are looking for a talented Customer Service Supervisor to join our team!
About the Role:
* As a Customer Service Supervisor, you will lead a team of customer service representatives and provide guidance and support to ensure excellent customer service.
* You will be responsible for coordinating sales targets and business goals, developing and fostering customer relations, and ensuring compliance with safety, health, and environmental legislation.
* The successful candidate will have previous experience in customer service leadership, high proficiency in Google Suite and SAP, and strong business acumen and commercial awareness.
* They will also possess excellent leadership and communication skills, ability to deliver results and manage execution, and a customer-focused mindset with a commitment to outstanding service.
* The ideal candidate will be able to work collaboratively in a team-oriented environment and have strong problem-solving and decision-making abilities.
Key Responsibilities:
* Lead and develop the Customer Service team to achieve sales targets and business goals.
* Ensure compliance with safety, health, and environmental legislation and promote a positive safety culture.
* Train and coach team members to ensure competent performance and address any deficiencies.
* Retain existing customers by maintaining regular contact and building positive relationships.
* Generate new customers by re-engaging dormant or lost customers and identifying new business opportunities.
* Achieve allocated budget and sales targets by implementing pricing strategies and managing customer credit limits.
* Communicate effectively with internal staff to ensure customer issues are resolved satisfactorily.
* Utilize tools, processes, and procedures to provide timely quotations, tender reviews, and contract compliance.
* Behave consistently with company values, complying with relevant legislation and attending training programs.
* Perform other duties as assigned to meet business needs.
Benefits:
We offer an inclusive environment where our people feel comfortable bringing their authentic self to work. We promote diversity, equality, and inclusion, ensuring all individuals can be themselves and voice opportunities to go further and faster.
Candidates must hold valid Australian work rights with no restrictions on employment duration or hours. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.
Holcim will not accept unsolicited resumes from third-party recruiting agencies in response to job postings.
Why this role is a great opportunity:
This exciting role offers a dynamic and fast-paced work environment with opportunities for career growth and development in a supportive environment. You will have access to training and professional development programs and work collaboratively in a team-oriented environment.
Apply now to take your career to the next level!