Customer partner (wagga wagga)

Customer Partner position (max term full‐time, until 31 March 2025)

The role is based in Wagga Wagga or Albury, Murrumbidgee Region, and serves as the central point of contact for Northcott customers. It is a max‐term full‐time contract ending 31 March 2025.

Responsibilities

• Use your interpersonal skills as the central point of contact with customers
• Work from a person‐centred framework to build and maintain robust relationships with customers
• Identify opportunities for customers to meet their goals
• Work closely with the broader customer engagement team to ensure the handover of customer‐specific needs is captured as part of service delivery
• Engage with the local community and be the face of Northcott, in line with organisational values
• Conduct customer check‐ins and periodic holistic service reviews
• Gather information and develop profile details, audit quality documentation, and ensure customers' goals and needs are captured and set‐up is correct
• Identify any resourcing issues and share insights with the coordinator, sales and other managers to support managing customer expectations
• Refer all potential new service requirements from customers (new and existing) to and from Sales
• Process any new requests from account management
• Plan reviews with coordinators
• Manage customer funds and ensure value for money from customers' plans
• Follow up and reconcile any non‐funded customer activity

Qualifications

• A passion for and recent experience in account management, customer management or equivalent health or disability services experience
• Knowledge of the Person‐Centred Practice Framework
• Strong understanding of the National Disability Services Standards and the National Disability Insurance Scheme (NDIS)
• Proven organisational skills with demonstrated ability to multi‐task and manage time
• Great organisational skills and a need to be busy and hands‐on
• Confidence with tools such as Word and Excel
• Being a people person – a clear and confident communicator who loves building relationships and helping people through every medium, verbal and written
• Great financial management skills

Benefits

• We are a leading disability services provider in NSW, ACT & QLD, providing services and support for people with disability and their families and carers
• Your contribution will be valued and you will have opportunities to grow your career with us
• A family‐friendly workplace that supports staff to manage home and work life effectively
• A new recognition and rewards program with discounts at various retail and entertainment outlets
• Salary packaging benefit, gym membership and an insurance discount