Overview
The Local Banking department of Bendigo Bank has a responsibility to support customers to improve their financial wellbeing.
This is done through building and maintaining relationships and being conveniently available to help customers when they are ready to make their financial decisions.
The role
The Customer Service Officer provides an exceptionally high level of customer service and builds robust relationships, while delivering core banking services.
During the day you can be moving between numerous tasks, such as processing transactional banking, educating customers on alternative banking options, and exploring customers' circumstances and banking needs.
Key responsibilities
Identify customers' needs and help them reach their goals by offering relevant banking solutions
Educate customers on self-service, digital offerings, and alternative banking options
Build solid and established connections with customers through engagement activities
Assist the team in the execution of the branch business plans
Execute customer acquisition and retention strategies
Execute strategies to enhance customer experience and advocacy
Build relationships with new and existing small business customers
Assist the team to develop and maintain an setting that motivates, holds accountable, engages, and develops skills
Always comply with Bank policies and procedures
The candidate will also possess
Demonstrated interest in developing knowledge with a strong work ethic
Professional Presentation
Confidence with basic numeracy
Advanced technology and digital capabilities
Proven ability to be punctual and reliable
Extensive customer service experience
An interest in pursuing a career within business administration or banking fields
Ability to work independently, as well as a robust team player
Excellent verbal & written communication and interpersonal skills
Working with Children's Check and National Police Check (or willingness to obtain)
Please note: Applicants must be 18 years of age or older
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Required Skill Profession
Customer Service