SHOP MANAGER
Queen Ester Newport is on the hunt for a new Shop Manager
Queen Ester Falafel Bar is a fast-paced, pumping Middle Eastern street-food spot known for good vibes, great music, and a strong, supportive team. We're always buzzing with hungry customers, and we believe hospitality should be professional — but always fun.
About the Role:
We are looking for an experienced, hands-on Front of House manager to lead our busy Newport store. Someone who loves hospitality, thrives in a fast-paced environment, and knows how to keep the vibe fun, energetic, and professional.
Key Responsibilities:
* Lead and support the Front of House team during busy service
* Deliver warm, active, high-energy customer service
* Maintain shop standards: cleanliness, organisation, atmosphere
* Manage daily operations: opening/closing, cash handling, stock checks
* Place orders and maintain good relationships with suppliers
* Roster management and ensuring labour targets are met
* Train new staff and support ongoing team development
* Work closely with the owners to maintain the Queen Ester vibe and standards
What We're Looking For
* Minimum five years in hospitality and 2 years of management or supervisor experience.
* Strong communication and leadership skills
* Someone who treats the shop like their own — takes responsibility, cares about the details, and is ready to take the next step in their career by running a shop as if it were their own
* Calm, organised, and confident during peak times
* Passion for great food, great service, and great energy
What We Offer
* Flexible hours — we can shape the role around the right person
* Competitive salary based on experience
* Opportunities to grow within the company as we continue expanding
* Supportive, positive working environment
* Stability and long-term potential
Please check the shop location before submitting application.
Job Types: Full-time, Part-time, Permanent, Casual
Pay: $32.00 – $40.00 per hour
Expected hours: 28 – 40 per week
Work Location: In person