Join a stable, high performing CSO team for Australia's leading agribusiness
A role with real purpose, supporting our customer base across WA
12-month contract (with the potential for a permanent position)
At Nutrien Ag Solutions,
our purpose is to grow our world from the ground
up and we do so with safety and integrity as our core values.
For over 150 years, our business has been integral to the Australian agricultural industry.
We are committed to providing quality local advice, knowledge and expertise for customers and helping feed Australia's future.
With a national network of more than 700 locations, Nutrien Ag Solutions is one of the largest agribusinesses operating in Australia.
About the Role:
We currently have a 12-month contract available for a
Customer Service Manager
to support our Fertiliser team.
Reporting to the Head of Fertiliser - WA, your focus will be on delivering quality customer service to all internal and external customers and stakeholders.
You will ensure your key performance indicators are met, providing support to our operational teams whilst ensuring your team always maintains the highest level of customer service.
Additionally, you will;
Motivate, train and lead the 6 – 9 customer service team members
Manage, maintain and update process manuals
Collaboration on IT projects that directly relate to customer service processes
IT Support to the operational teams
Maintain a high level of accuracy across all data entry points
Accurate and timely processing of sales contracts
Daily, weekly & monthly reporting
Customer & stakeholder assistance with accounts enquiries.
Timely invoicing of confirmed dispatches to ensure accurate position at all times
Liaise with operational teams, for bookings, delays, and product & dispatch discrepancies
Maintain excellent working relationships with sales, operations and the broader network teams
Oversee and approve credits & recharges, where applicable
Request stock adjustments where applicable
About You:
You must demonstrate a passion for customer service, strong leadership skills and problem solving as well as a positive approach and the determination to succeed.
You will have proven experience in a previous order fulfillment role and ideally have an interest in farming, and/or agriculture.
You will be a self-motivated person capable of nurturing and sustaining strong customer relationships with the ability to follow through and "get the job done" in a fast-paced setting.
Advanced skills in MS Office Suite, particularly Excel is essential and your previous experience using SAP will be highly advantageous.
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