The firm is seeking a talented IT Operations Manager to lead the day-to-day operations of its IT infrastructure. The successful candidate will be responsible for overseeing systems, networks and services, ensuring they are reliable and secure. This includes leading a team of IT professionals, providing technical support in accordance with the service level agreement, monitoring system performance, troubleshooting issues and implementing new technologies.
Responsibilities
* Support the Director with the implementation of the firm's IT and innovation strategies.
* Collaborate with the Innovation Manager and Digital Adoption Team members to drive innovation projects forward.
* Manage IT Operations team members, including performance and training assessments, ensuring they keep up-to-date with technology changes and maintain high service standards.
* Oversee the management, maintenance and optimisation of the firm's on-premises and cloud-based infrastructure.
* Oversee backup and system security operations in line with the firm's policies.
* Participate in internal and external audits, including ISO 27001 and ISO 22301.
* Manage the renewal of Cyber Essential Plus accreditation.
* Develop and document processes and procedures to ensure they are fully implemented within the team.
* Identify and manage operational risks.
* Lead information technology projects, ensuring deadlines are met.
* Provide hands-on support and participate in out-of-hours support as required.
* Offer support and guidance to stakeholders via the help desk.
* Assist the Director with the management of IT vendors, contracts and software licenses.
* Develop IT best practice guides and procedures.
* Prepare monthly management reports detailing team/service activities, tasks and operational metrics.
Technical Competencies:
* Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office.
* Strong knowledge of network and server operating system.
* Experience with supporting Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting.
* Proven experience in IT infrastructure planning, development and operations.
* Proven experience in server virtualisation and Cloud-based Infrastructure.
* Enterprise Backup, Replication and Business Continuity and Disaster recovery mitigation and response.
* Sound understanding of project management principles and practices.
* Sound understanding of Helpdesk and Customer Relations Support systems.
* Sound understanding of Data Security and Cyber Security basics.