Bendigo Advertiser is seeking a Service Desk Manager to lead the performance and effectiveness of Cloudwize's Service Desk in Newcastle. This role will involve overseeing L1 and L2 engineers, ensuring high levels of client satisfaction, and acting as the senior escalation point for complex technical issues. With 5+ years in MSP service delivery and a strong understanding of Microsoft technologies, the ideal candidate will thrive in a hybrid working environment offering progression opportunities.#J-18808-Ljbffr