Overview
CASE MANAGER - WORKERS COMPENSATION | CHARLESTOWN NSW
Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Outstanding Place to Work. We hire the very best people to further our commitment to caring and securing the future for our customers. Let’s care for tomorrow, so we can create a better future together, for everyone. Step into a role where your resilience and compassion are key to your success. As a Case Manager, your primary goal is to support workers who have experienced workplace injuries, guiding them on their journey back to health and facilitating their safe turn to work. You will play a crucial role in keeping all stakeholders informed throughout the claims process, offering guidance and support to help them navigate the process with clarity and confidence.
Responsibilities
- Build effective working relationships with workers, rehab providers, government agencies, legal providers, and medical professionals to drive successful outcomes.
- Make key liability decisions and assess claims for reasonable and necessary treatment.
- Assess and manage injury needs, handle correspondence regarding workers compensation benefits, treatment, rehabilitation, and interpret medical reports.
- Provide timely and effective responses to customer needs and ensure accurate processing of claims.
- Accurately calculate benefits and apply relevant legislative rules and timeframes in managing benefits.
About You / Qualifications
- Extensive experience working as part of a highly resilient team.
- Experience in a comparable industry or case management experience is desirable but not essential.
- Strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
- Known for your empathetic style and customer-focused approach, allowing you to “walk beside our customers.”
- Ability to handle difficult situations professionally while resolving complex issues.
- Ability to work collaboratively in a team environment, providing advice and guidance to other team members.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
- Flexible Work-Life Balance: Flexible and remote work options and workplace adjustments to support your balance.
- Career Development: Mentoring, development and global mobility opportunities; access to over 10,000 learning resources.
- Financial and Well-being Perks: Discounts on Allianz products, retail, tech and travel; financial wellness initiatives and Employee Share Purchase Program.
About Our Culture
We care about everything that makes you, you. We celebrate inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are valued for the unique perspectives they bring. We’re committed to fostering an environment where everyone belongs and can thrive.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. Join us. Let’s care for tomorrow.
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