Our team is growing and we're looking for a part time Customer Service Operator to join our close-knit team As a Customer Service Operator, you'll play a pivotal role in handling incoming and outgoing communications to support customer enquiries and client referrals.
What you'll be doing:
* Contributing to revenue and the growth of RSL Care via achievement of targets for the maximisation
of client service delivery excellence inclusive of client retention
* Ensure interactions with clients are in accordance with Client Service Principles and the RSL Care core
capability framework
* Utilise effective questioning techniques to identify client needs and or potential revenue opportunities. Once identified, efficiently transfer the client to the appropriate area for completion
* Interact with client to meet quality standards for questioning and listening skills, responsiveness, reliability, tone and accuracy
* Through the use of Best Practice Procedures provide timely, courteous and professional client service by identifying and resolving client stated and unstated needs on first point of contact
* Make clients and their needs a primary focus – taking appropriate responsibility for client's satisfaction and loyalty
Our offer to you:
* Structured training program and ongoing development opportunities
* $15,900 Salary packaging + $2,650 meal & entertainment allowance
* Employee referral program – earn up to $500
* Access to our Employee Assistance Program
* Private health insurance discounts
* Travel & Flight benefits
* A great team environment that warm and welcoming
* The opportunity to make a difference to the lives of individuals who wish to stay at home longer
What we need from you?
* Demonstrated experience in a Call Centre or aged care environment
* Strong Customer Service skills, commitment and a desire to meet and exceed customer expectations
* Proven communication skills including strong listening ability
* Strong problem-solving capabilities
* Proven track record in achieving set targets/KPI's
* Attention to detail and data entry accuracy
* Excellent computer skills
About UsBolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.
Apply todayReady to make a difference and support your local community? Apply now and become part of our fantastic team. Our application process takes less than 10 minutes