Oh what a feeling
At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.
Together, we are Toyota.
Toyota Motor Corporation Australia is well-recognised for offering:
* Fully maintained motor vehicle including insurance and fuel
* Annual contribution to your private health insurance worth over $1,900
* Significant family vehicle lease and purchase discounts
* Flexible hours and workspaces, with a hybrid of working from home and in the office
* Wellness facilities – free onsite gym, end of trip facilities
* Free car parking and discounted onsite cafe
* Genuine career development: promotions, rotations and paid professional membership
* Paid volunteer days to support your community and matched workplace giving program
* 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
* Access to Toyota's RewardsHub – explore, manage and customise your benefits to suit your lifestyle
What you'll contribute to
An exciting opportunity for a Technical Operations Manager to join our Quality & Service division in a full-time permanent position.
The Quality and Service Division is responsible for planning, coordination, and execution of customer first activities including customer support, service operation foundations and training, in-field product performance and support, warranty, quality planning and engineering in order to retain customers for life through optimised experiences, services and products to grow the market, contribute to profitability objectives and strengthen the Toyota brand.
The Technical Operations Manager is primarily responsible for assisting in the planning, facilitating and implementation of technical support provided to Dealers ensuring fix it right and customer satisfaction and business targets for Toyota over the short, medium and long term.
This role is based in Altona North and requires frequent Victorian metro and rural travel with occasional interstate travel.
How you'll make an impact
* Provides Toyota and Lexus dealers direct technical support activities across the region that are effective, flexible and in response to need, in order to drive customer satisfaction, ensure Fix It Right and encourage Toyota for Life standards.
* Implements processes and procedures to monitor, report and resolve field issues to achieve Early Detection Early Resolution (EDER) and ensure TMCA meet all CDEA targets.
* Support all pre vehicle delivery rework activities including co-ordination of dealers, vehicle logistics and repair teams.
* Support development and delivery of Dealer Technical meetings and conferences.
* Prepare and deliver training to dealer staff ensuring Technical Advisor skill improvement.
* Analyse and report on dealer DPR and TSS case quality then implement projects to improve quality.
* Monitors own tasks with respect to compliance with all relevant regulations, statutory requirements and TMCA operational requirements, including OH&S compliance in order to minimise Toyota's risk exposure and liabilities.
* Monitor performance against targets and maintain accurate reporting systems, recommending improvements, ensuring regulatory compliance, and supporting planning, budgeting, and forecasting activities.
Your attributes – If you've got one or more, we'd love to hear from you
* Certificate III in Light Vehicle Mechanical Technology (or equivalent automotive qualification) – required. (degree qualification in engineering desirable)
* Background in Toyota or Lexus dealership service or technical operations – desirable.
* Toyota or Lexus Technical Advisor experience highly regarded.
* 5+ years' accumulative experience in the automotive industry (2+ years' experience if degree qualified).Strong experience in a similar role in the automotive industry.
* Proven Project management experience.
* Strong understanding of the business and its commercial drivers.
* Intermediate to advanced skills in utilising the Microsoft Office Suite.
* Vehicle driver's license
Make your impossible, possible & apply today
You're welcome to find out more by visiting our careers page: Applications close 10th March 2026
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.
We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.
Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.
We don't require a cover letter or selection criteria to be addressed.
Come with us and help create the future.