Job Description
* Exciting and dynamic long-term opportunity
* Join a high performing team with a great culture
* Hybrid working arrangements available
About the Opportunity
We are seeking a proactive, detail-focused individual to join our vibrant and energetic team, where you will partner with your key stakeholders (builders, suppliers, insurers, and internal team) to ensure that claims progress and are completed in a timely manner.
You will take full ownership in this role to work with builders who manage repairs on behalf of our clients to ensure repairs are carried out with a strong focus on repair life cycle, high quality work, and ultimately, to ensure KPI's are hit.
Whilst this role would suit someone who has an insurance/claims background, we are open to hearing from you if you have worked in the construction/property/repairs/warranties or have worked in a similar field where you can apply your transferrable skills to managing claims from start to finish.
Benefits include genuine career development and mentorship by an inspiring leader, a competitive salary commensurate with your experience, and many other company benefits.
Please note that the internal position title is Property Repair Consultant.
About You
You will thrive in a fast-paced, dynamic team environment, and you will:
* Be an expert communicator; empathetic nature; great listener - able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to being able to influence your stakeholders to focus and deliver on intended outcomes
* Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey
* Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely
* Be highly organised and ability to manage competing priorities
* Be resilient and focused on achieving positive outcomes for your key stakeholders
Key Requirements
* Accurately and efficiently manage assigned claims
* Ability to understand and review trade reports and general knowledge of builder terminology (high desirable)
* Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
* Previous claims/insurance experience (highly desirable)
* A Team Player with the ability to operate in a fast-paced dynamic environment
About Crawford
Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford is the only provider in Australia to offer services across the entire claim lifecycle - from 'first notification of loss' through to litigation:
* Loss adjusting - property, major and complex loss, catastrophe response
* Third party administration (Crawford TPA is a Lloyd's accredited provider)
* Forensic accounting including business interruption expertise
* Cyber response
* Managed repair services (Contractor Connection)
* Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
To learn more about Crawford, please visit
Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
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