Overview
Insurance & Superannuation
Auto & General and Budget Direct are changing the way Australians think about insurance. We're the fastest-growing insurer protecting everything from cars and homes to pets and travel. Our partnerships with ING, Qantas, Virgin Money, and Coles Insurance show our trusted reputation, but it's our people who make the real difference.
Role: Help us support millions of Australians Every day is a moment where you can change someone's day, build trust, and show what it means to truly care. We're not just another insurance company – we're a team of problem solvers, supporters, and everyday heroes making insurance human again.
Location and hours: This is a Permanent Full-Time role with a Monday–Friday roster between 7:00am–6:00pm and a rotating roster between Monday–Saturday, up to one Saturday every 3–4 weeks.
Eligibility: No experience necessary. If shortlisted, you will be invited to complete an online assessment, followed by a phone interview and next steps.
Responsibilities
* Connect with people: listen, empathise, and find solutions that make a difference.
* Own each interaction with care, turning challenges into moments of trust.
* Collaborate with a team that's passionate about growing, learning, and doing good work together.
* Be a voice of the brand, showing our commitment to honesty, fairness, and simplicity.
About you / Qualifications
* A natural communicator who genuinely enjoys helping people.
* Calm under pressure and skilled at finding solutions.
* Eager to learn and grow in a fast-moving, supportive environment.
* A team player who believes great work happens together.
* Experience with customer service is great, but your heart and mindset matter most.
* Goal-getter: you're motivated by hitting targets and KPIs.
Rewards & Benefits
* Get rewarded your way: bonuses and perks that recognise your hustle.
* Life happens, we've got you: paid 'ME' day, volunteering opportunities, extra leave options, and parental leave.
* Level up anytime: programs and workshops to help you grow.
* Make a real impact: participate in volunteering, fundraising, and supporting causes you care about.
* Your wellbeing is a priority: mental health support and fitness discounts.
* Enjoy company events and celebrations.
* Save money on insurance products and exclusive deals with retailers and restaurants nationwide.
About us
Auto & General and Budget Direct are changing the way Australians think about insurance. We're the fastest-growing insurer protecting everything from cars and homes to pets and travel. Our partnerships with ING, Qantas, Virgin Money, and Coles Insurance show our trusted reputation, but it's our people who make the real difference.
Ready to make an impact?
If you want to join a team that values what you bring and where your work truly matters, click APPLY NOW. We'll ask you to complete a quick online test, then can't wait to meet you.
EEO Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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