Job Category: Administration and Office,Information and Communication Technology
Who we are looking for
We're on the lookout for a proactive professional to join us as our Project Manager - Digital Services. In this role, you'll help deliver key initiatives within our Customer Digital Platform, aiming to improve our systems and enhancing the overall customer experience. You'll manage aspects of our Customer Relationship Management (CRM) and Billing systems project (CX Plus), as well as oversee upgrades to our phone system and stakeholder management system.
This is a full-time contracted position based in Warrnambool. This role comes with a generous salary of $99,465 to $110,954 p.a. plus superannuation.
Job Description
What you'll be doing
On a day-to-day basis, you'll:
* Manage a range of projects, ensuring they are delivered timely while fostering clear and effective communication between team members, stakeholders and external partners.
* Monitor project progress, maintain accurate documentation, and ensure project billing and budgets alignwith approved financial plans.
* Lead and support engagement with consultants and vendors to deliver agreed project outcomes.
* Contribute to the planning and delivery of digital platform projects, ensuring alignment with organisational goals and a strong focus on customer experience.
Desired Skills and Experience
What you'll bring
We're looking for someone with:
* Tertiary qualifications in project management, business administration, digital platforms or related discipline.
* Industry certifications in project management such as PRINCE2, PMP or Agile are highly desirable.
* Demonstrated proficiency in a wide range of business and digital applications, utilising technology to support project delivery and stakeholder engagement.
* Experience in project management, procurement, and business case development.
* Strong communication skills, with the ability to engage different user groups to implement improvements to systems and processes.
For further details, see the position description available here.
We look forward to hearing from you. if you have any questions, feel free to call Rebecca Roberts (Customer Digital Platform Manager) on 0400 189 193.
What we can offer
Putting people first comes naturally to us, and that includes the people we employ. You'll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.
You'll be offered a range of great benefits including:
* Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
* An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
* A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
* A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
* Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.
We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.
We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.
Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.
How you can apply
Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.
As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).
Reasonable Adjustments
We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at peopleandwellbeing@wannonwater.com.au. Your information will be kept completely confidential.
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