Automotive Service Expertise Wanted
Job Description
We are seeking a highly skilled and customer-focused professional to join our team as an Automotive Service Expert. The successful candidate will be responsible for managing the member experience during the vehicle service process, ensuring seamless communication with technicians and customers.
* Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
* Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works
* Coordinating with technicians to ensure timely completion of repairs and maintenance
* Providing regular updates to members on the status of their vehicle
* Handling member concerns and complaints in a professional and timely manner
* Preparing and completing repair orders
* Supporting the collaboration and achievement of team sales targets and conversion rates
* Understanding revenue and profit targets
Key Skills and Qualifications
The ideal candidate will possess:
* Outstanding professional customer relationship management skills
* Technical knowledge of automotive repairs and servicing (desirable)
* Solid administrative skills
* High level verbal and written communication skills
* Effective teamwork skills and ability to develop positive workplace relationships
Benefits
As a valued member of our team, you will enjoy:
* Monday – Friday: 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
* 9-day Fortnight – discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
* Annual salary + Superannuation + Bonus Incentive Scheme + Employee Benefits + Uniform
* Generous discounts on home, contents and car insurance, as well as member benefits and FREE roadside assistance
* Career development and learning opportunities
* An active social club plus hundreds of members only discounts