Job Summary:
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* Deliver responsive IT support to a global business with operations across Australia, Brazil, Canada, Denmark, Dubai, Ireland, Mexico, Singapore, the UK, and the USA.
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Key Responsibilities:
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1. Provide face-to-face IT support for staff based in the Adelaide office.
2. Triage helpdesk issues by answering calls, managing tickets, and prioritizing or escalating as needed.
3. Collaborate with internal stakeholders and external service providers to ensure effective solutions.
4. Maintain and improve documentation, including Standard Operating Procedures (SOPs) and user guides.
5. Contribute to special projects that enhance processes, tools, and systems across the business.
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Requirements:
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* Well-developed diagnostic, problem-solving, documentation, communication, and time management skills.
* A collaborative, self-motivated, and adaptable approach.
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