Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we .
Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates.
Roles and Responsibilities:
* Understanding of Windows 7 & 10 operating system
* Assisting with configuring/troubleshooting of Software and Hardware
* Experience working with ServiceNow to log, track, close tickets
* Experience in resolving IT issues via phone/email/chat
* Excellent telephone etiquettes and customer service
* Knowledge of Microsoft based operating systems with emphasis on Windows X
* Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD), Mobile & Tablets)
* Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
* Basic understanding of PC hardware set-up and configuration.
* Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
* Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
* Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
* Excellent time management skills and ability to work under pressure
* Continuous commitment to professional development
Experience in a similar role
* IT Service Desk experience 2+ Years
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
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