**Job description**:
Our client has a passion for delivering exceptional customer assistance. With over 15,000 employees globally, they are dedicated to providing timely assistance to their clients and customers.
Working within the Travel Claims Team, this role will see you delivering optimum service by answering a variety of queries regarding new claims, existing claims and general policy information.
**Responsibilities include**:
- Answer inbound calls from customers regarding a variety of queries relating to travel claims and insurance
- Taking all necessary action to meet client expectations and solve problems in an productive and timely manner
- Ensuring customer profiles are updated in accordance with requirements
- To ensure that customers are provided with professional and accurate information in a timely manner
- Provide outstanding service by answering questions professionally and developing a strong rapport with customers and internal stakeholders
**To be successful in this role you will have**:
- Well-developed communication skills and the ability to influence, negotiate and provide accurate information to customers
- The ability to manage a variety of tasks at any given time
- Excellent problem solving skills and the ability to interpret and understand policies and legislation
- Intermediate computer skills (Word & Excel) as well as the ability to adapt to new systems
- Excellent customer service skills and a passion for helping people and finding a solution to their needs
- Previous experience in a managing a range of customer enquiries
- Experience within Insurance or Claims would be highly regarded
Positions will be full time temporary for
**12 months** with the possibility of permanency / ongoing employment. These hours will be available across the following rosters:
- Monday to Saturday between 7am-8pm OR
- 24/7 Rotating Roster
If you are available to commence on
Note: You may be required to provide evidence of your COVID-19 vaccination status.