OverviewBe Part of Suncorp's Thriving Contact Centre in Townsville!
Our newly opened Contact Centre is expanding our team.
If you're passionate about delivering outstanding customer service, this is your chance to join Suncorp's new Contact Centre in Townsville.
We are hiring Full time Customer Service Representatives to play a key role as Sun & Gio Specialist.Start Date: Wednesday, 5th November 2025Engagement Centres: Wednesday, 8th October & Thursday, 9th October 2025 at our Contact Centre Hub in TownsvilleShift Pattern: This role is a Full-Time role offering:Option 1: 37.5 hours per week – Monday - Friday Start window 10:00am - 11:00amPlease note: 'Start window' means you can be asked to start at any time between the hours shown.
You must be able to fully commit to the shift shown.
What You'll Be DoingAs a Sun & Gio Specialist, you'll play a key role in delivering exceptional customer service to our clients across Australia.
Your main responsibilities will include:Delivering exceptional service to new and existing customersOffering tailored solutions to help customers with their insurance needsMeeting and exceeding sales and service targets with a focus on customer satisfactionResolving customer concerns quickly and efficiently
Why You'll Love Working at Suncorp TownsvilleJoining Suncorp means more than just a job — it's an opportunity to grow your career with a company that truly supports your personal and professional success.
Here's what we bring to the table:Competitive salary: $62,000+ 12% super + penalty rates on eligible shifts + performance-based incentives (pro-rata for part-time hours)Milestone payment: Receive a payment after completing 12 months of employmentLeave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)Hybrid working: Work where you thrive with a flexible blend of in-office and remote workWork-life balance: We ensure you have the support you need both personally and professionallyStaff discounts: Access exclusive deals from over 400 top Aussie retailersInsurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & moreReward & recognition programs: We celebrate your hard work and achievementsCareer development: Ongoing training, growth opportunities, and support to reach your full potentialReputable employer: Join a national, trusted company with an inclusive and diverse workplaceCommunity engagement: Be part of initiatives like Spirit to Cure and regional investment in QueenslandNote: Specific benefits may vary depending on role, level, and location.
Click here to learn more about our employee benefits.
What You'll BringWe're looking for individuals who have:A passion for customer service and a strong desire to help peopleExcellent problem-solving abilities, with the ability to simplify complex informationMotivation to consistently achieve and exceed targetsA collaborative mindset and ability to work both virtually and in-personResilience, adaptability, and a proactive approach to learning and development
Training PeriodOur success starts with investing in your growth.
You'll complete a 7-week, full-time, paid training program held at our Townsville office — equipping you with everything you need to succeed in the role.Please note: You'll be required to work full-time from our Townsville office during the training period.
Once complete, you'll move to your selected shift pattern and transition to our flexible hybrid working model.
Home Office SetupAs this is a hybrid role, you'll work from both the office and home.
Suncorp will provide you with a laptop, but you'll need to have:A reliable internet connectionAn ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)A private and distraction-free workspace
Ready to Make an Impact?
Suncorp is committed to North Queensland — focusing on community engagement, quality insurance services, and providing long-term career opportunities.
With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.If you\'re looking for a rewarding career with a company that values you — chase the sun and apply now to join the Suncorp family.
We can't wait to hear from you!
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact (emailprotected) for a confidential conversation.Please note: As part of the application process, all candidates are required to complete an online assessment.
It takes around 30 minutes, and the more effort you put in, the better your results will reflect your skills.
Please be aware that applications cannot be considered without a completed assessment.
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📌 Customer Service Representatives
🏢 Suncorp
📍 Townsville