21st April, 2026 THE OPPORTUNITY We are seeking a passionate and customer service-oriented Tour Group Sales Specialist to join our team at Melbourne Airport delivering exceptional customer experiences within a dynamic luxury retail environment. Reporting to the Tour Group Manager, you will be responsible for meeting and greeting tour group customers in our store. This role is ideal for someone who enjoys connecting with customers and thrives in a diverse, fast-paced, sales-driven environment. KEY RESPONSIBILTIES Assist the sales team with translating, transacting sales and explaining the duty-free procedure to tour group customers Promote initiatives to create and grow sales within the PRC (People’s Republic of China) market Assist in building and maintaining strong relationships with tour group leaders Share information with in-store groups on local Australian products and category promotions Develop a strong understanding of products that appeal to tour group customers and their buying preferences ABOUT YOU Ability to communicate fluently (verbal and written) in English and Mandarin Previous retail/sales experience in beauty, fragrance, or cosmetics Strong product knowledge within the luxury beauty space Exceptional customer service skills Knowledge of and/or experience with Tour Groups and Tour Companies Experience of working in the duty-free environment or luxury retail Responsible Service of Alcohol (RSA) certificate is required WHY JOIN LOTTE DUTY FREE Monthly Sales Commission Program Team Discount Program Airport Retail Stores Discount (10% -20%) Free Car Parking Uniform & ASIC Pass Provided Sales & Product Training Program Employee Assistance Program and Health initiatives Private Health Insurance Discount Long-term Career & Professional Development Opportunities Recognition of Service Awards ($ Gift Cards) Safe, Diverse & Inclusive Work Environment with a Supportive Culture ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more! Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner. Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store. DETAILS OF THE ROLE Location: Melbourne Airport Part-time position: 60 hours per fortnight 2-week rotating roster Availability to work a flexible schedule including weekends and public holidays HOW TO APPLY If you are a passionate Tour Group Sales Specialist who values teamwork, customer connection, and a fast-paced luxury environment, we would love to hear from you. Click Apply Now to submit your resume. Applicants must be at least 18 years old, hold full Australian working rights. Having reliable personal transport is recommended due to early and late working hours. Only shortlisted candidates will be contacted.