We are seeking a driven, friendly and outgoing individual to fill the position of Administration Clerk based within our Communication Centre.
Working with Auto Corner's automotive brands, you will be responsible for taking inbound calls and booking services for new and existing customers in the region, while building and maintaining strong relationships to ensure customer loyalty.
We expect you to have excellent customer service skills, the ability to profile customer needs, make bookings, and confidently explain and sell vehicle maintenance to customers.
Primary Role
* Scheduling customer vehicle service bookings.
* Answering and directing phone calls.
* Recording and distributing messages.
Additional Duties
* Parts quoting and ordering.
* Customer follow ups.
* Providing assistance and support to other staff members of the Communication Centre as directed by your Manager.
Requirements
* A bubbly, friendly, outgoing and professional personality.
* Excellent communication skills – specifically telephone.
* Ability to work in a close-knit team environment.
* Ability to work in a fast-paced, pressure environment while remaining upbeat and positive.
* Ability to work Saturdays when required.
* Strong computer and administrative skills.
* Ability to effectively handle customer queries and concerns in a positive manner.
* Automotive knowledge would be advantageous but is not essential.
If you feel you have the skills & attributes to be a key contributor in our organisation, please apply now.
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