Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.
* Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
* Accurately document calls and incidents.
* Manage time and workload to meet predetermined service levels.
* Maintain data accuracy in our contact management system.
* Assign incidents and requests to the correct support group.
* Act as a single point of contact on incidents and problems logged.
* Perform appropriate diagnostics to initiate problem management workflow process.
* Provide clients with a reference number for their incident/request.
* Understand various media sources that interface with the Service Desk.
* Support multiple clients through customer service professionalism and insight.
* Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
* Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).
You will be successful in this role if you have:
* NV1 Security Clearance required.
* Must be an Australian Citizen.
* Applicants with customer service experience preferred.
* Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.
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