Nowra, New South Wales
Full-time
Description
* Permanent / Full Time
* Salary: $99,775 - $113,318 gross p.a. plus 12% Super
* 35 hours per week (Monday to Friday) with the option of flexitime
* Located at Nowra Administration Building
* Applications close: Tuesday, 27 January 2026 (at midnight)
* Shortlisted applicants will be interviewed on Thursday, 12 February 2026
About The Role
This role supports the delivery of business improvement initiatives and promotes a culture of continuous improvement. It involves analysing business needs, performance and solutions, gathering and interpreting data and stakeholder input, and identifying opportunities for improvement. The position also focuses on effective stakeholder management and supporting teams to apply improvement tools to implement effective solutions. This includes:
* Undertake business analysis to support business improvement by identifying business needs, evaluating business performance and documenting business processes, identifying areas for improvement and analysing solutions.
* Use data analysis to support business improvement, including gathering data from stakeholders and sector benchmarking sources, cleaning and analysing data on business performance and improvement options, and producing useable and easy-to-understand reports to inform decision-making.
* Establish and maintain effective stakeholder relationships and plan and deliver effective stakeholder engagement, with an understanding of business risks, impacts of change and the importance of keeping stakeholders informed.
Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.
The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.
About You
To be successful in the position, you will have:
* Tertiary qualifications in Business Improvement related field such as Business Management, Commerce, and Economics; and/or extensive experience implementing business improvement principles and methodologies, in business analysis and/or project delivery.
* Highly developed interpersonal and communication skills including the ability to communicate with staff effectively across all organisational levels and roles, and to foster collaboration across work groups to develop business solutions.
* Strong work ethic with the ability to work under pressure, set priorities, plan, and organise workloads and investigate and solve problems with minimal supervision and good attention to detail.
* Demonstrated critical thinking and analytical ability to deal with high volume and complex information and identify priority issues.
The ideal candidate is analytical, adaptable, and passionate about driving positive change in services to improve outcomes for our community. They excel at interpreting and communicating data, engaging with stakeholders and building strong relationships across teams. They bring curiosity and a sound understanding of contemporary local government service delivery to identify practical solutions to improve business performance.
How To Apply
To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
* Briefly describe how your qualifications and experience are relevant to the role, including in relation to business improvement and analysis, critical thinking and analytical ability, communication skills, and stakeholder engagement / management.
* Please describe a business improvement project you have worked on where you used a business analysis approach, such as evaluating business needs, performance and solutions. Briefly outline the project purpose, methods/tools you used and the outcomes for the business and customer/community.
* What is important to you in your work, and how do you see this role aligning with that?
Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.
For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on
Applications Close:
Tuesday, 27 January 2026 (at midnight)
If you have any questions about this role, please contact
Casey Holtom -Business Improvement Lead
Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.
Benefits Include
* Generous leave entitlements
* Long Service Leave after 5 years
* Option of flexitime for indoor staff
* 9 day fortnight for outdoor staff
* Flexible and remote working arrangements
* Novated lease arrangements available
* Opportunities for professional development and training
* Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
* Conditions apply as per the Local Government State award, and Council policies
At Shoalhaven City Council, we are proud to foster a workplace that reflects the diverse community we serve.
We welcome applicants of all ages, abilities, and backgrounds, and encourage Aboriginal and Torres Strait Islander peoples, veterans, people with disability, culturally diverse individuals, and LGBTQIA+ community members to apply.
We are committed to ensuring a equitable recruitment processes. If you have a disability and require reasonable adjustments to fairly demonstrate your skills, please contact us.
As a Child Safe Organisation, we are committed to upholding the rights of children and young people and ensuring a safe and respectful environment for all.
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