Highly structured team with dedicated Admin support
Retain that work/life balance
Low Case Numbers - remain on top of your case load!
Your New Role
My Client is a leader in the Workers Compensation arena operating in multiple states and offering exceptional employee benefits. As part of their growth in Victoria due to the new structures being implemented, we now have the opportunity for an Eligibility Specialist or highly experienced case manager to step up into the role.
We are looking for a real-life person - not just a Senior Claims Processor - you'll be joining a culture that is a cut-above the rest, treating their employees as family.
From Day, 1 you'll receive an industry leading induction and be presented with a clear trajectory on how to advance your career alongside like-minded colleagues.
The role:
Liability Management of New Claims
Provision of Sound Technical Advice to Case Managers
Employer and Employee Contact
Driving early Return to Work initiatives on claims
Preparing Claims for Conciliation where required
What You'll Bring
You're the face of the Claims Service for injured workers and clients, so passion and empathy are in you DNA. That combined with the following will see set you up for success with this industry-leader:
You are a WC guru! Healthy claims experience across the legislation is a given
You know you'll thrive in a fast-paced, dynamic industry, coupled with strong comms skills
Extensive claims/case management experience
Passionate around delivering outstanding customer experiences and thrive on working towards positive outcomes for the community
Exceptional Legislation Knowledge surrounding workcover claims
A proven background in managing workcover claims
Sound decision making skills within workcover claims
Strong attention to detail
What You'll Get
An experienced manager that is invested in you! Through advanced technology and systems, true coaching and mentoring and a team that is varied and diverse - you'll know you've made the right choice in your first week! Other benefits we need to tick off:
Truly flexible working environment (WFH/Hybrid)
Manageable Portfolio
Strong remuneration package
All 'tools of the trade'
Mentor assigned from Day 1
Paid Parental Leave
An Array of discounts and staff advantages and Service Recognition Awards