Senior infrastructure specialist

Job Description

Our organization is a leading Managed Service Provider in Australia, with over 15 years of consistent growth and profitability.

We understand the challenges faced by Service Desk specialists and strive to provide a supportive environment for their development and training.

Our ideal candidates value daily variety, customer relationships, and new challenges.


Key Responsibilities:

* Providing remote service desk support across various environments.
* Supporting servers, desktops, and applications within Microsoft Azure and AD environments.
* Delivering cloud infrastructure support.
* Performing wide-ranging support across multiple technologies.
* Occasional project team work to deploy solutions.
* Collaborating with experienced solutions experts to maintain best practice environments.


Requirements:

* Extensive knowledge of technical infrastructure.
* Outstanding spoken and written communication skills.
* Deep expertise in Windows Server and Azure AD/GPO/DNS/DHCP.
* Strength across messaging platforms including Exchange Hybrid and Office 365.
* Experience working with Hyper-V and virtualization solutions.
* Extensive experience with backup technologies.
* Exposure to ticketing tools.


What We Offer:

* A competitive salary package and benefits.
* Free access to coaching sessions.
* Flexible work-life balance.
* Opportunities for personal and professional development.
* Weekly internal training sessions and library.
* Mentoring programs.
* A focus on equality, charity, and the environment.
* Option of a company car.