Join to apply for the Customer Service Officer role at Design Build
2 days ago Be among the first 25 applicants
Join to apply for the Customer Service Officer role at Design Build
Get AI-powered advice on this job and more exclusive features.
We're currently partnering with a well-regarded Project Home Builder who is seeking an experienced Customer Service Officer to join their friendly and supportive team.
As a key point of contact for clients, you'll be responsible for guiding them through the entire building journey — from pre-construction all the way through to handover and warranty services.
Key Responsibilities
* Serve as the main liaison between clients and internal departments (drafting, estimating, construction)
* Manage updates and timelines throughout the pre-construction phase
* Track and follow up on documentation, approvals, and selections
* Coordinate with Site Supervisors to ensure smooth progression to construction and handover
* Handle post-construction customer care and warranty queries efficiently
* Maintain accurate client records and job files in the CRM
* Resolve issues with professionalism and empathy
About You:
* 3 - 5 years experience in a customer service role or similar within residential construction (ideally project homes)
* Strong knowledge of the building lifecycle, particularly pre-construction
* Excellent communication and organisational skills
* A team player with a customer-first attitude
What's on Offer:
* Join a respected home builder with a strong pipeline of work
* Supportive, down-to-earth leadership and team culture
* Career progression opportunities
* Competitive salary package
For any questions relating to this role or other opportunities with D&B and our clients please contact Rebecca Rollison at or click apply. Your application will be treated as strictly confidential.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Construction
Referrals increase your chances of interviewing at Design Build by 2x
Sign in to set job alerts for "Customer Service Officer" roles.
Sydney, New South Wales, Australia 2 weeks ago
QantasLink Customer Service Officer - Sydney
North Rocks, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 hours ago
Customer Service Representative - Sydney, Australia
Sydney, New South Wales, Australia 2 hours ago
Customer Service and Logistics Specialist
North Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 4 days ago
Customer Service Representative - Receivables
Sydney, New South Wales, Australia A$60,000.00-A$68,000.00 2 months ago
Homebush, New South Wales, Australia A$30.00-A$40.00 2 weeks ago
Contact Centre Lead, Knowledge and Support
Sydney, New South Wales, Australia 3 days ago
Chatswood, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 3 weeks ago
North Sydney, New South Wales, Australia 2 weeks ago
North Sydney, New South Wales, Australia 3 weeks ago
Customer Service Specialist - Dispute Operations
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 1 hour ago
Customer Service Representative - Entry Level
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia A$60,000.00-A$75,000.00 2 weeks ago
Sydney, New South Wales, Australia 1 month ago
Queens Park, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 day ago
Customer Service Representative | Sydney
Sydney, New South Wales, Australia 5 days ago
Wetherill Park, New South Wales, Australia 1 week ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr