Rethink Group is one of Australia's leading property investment groups, having acquired more than $6 billion in assets for clients. With business divisions spanning Rethink Investing, Rethink Financing, Rethink Residential, and more, we deliver a fully integrated ecosystem of property investment, finance, and education services across Australia and New Zealand.
The Role
We're looking for a Client Experience Specialist to own the client experience at the centre of one of Australia's most ambitious property investment groups. You'll be the connective layer between our clients and our portfolio of ten businesses—guiding every relationship from first engagement through to long‐term advocacy.
This is a high-ownership, high-visibility role. You'll own three things central to how Rethink Group operates: the client lifecycle across the Group, our client portal, and our centralised operating platform. Every interaction is an opportunity to deepen the relationship between our clients and the Group.
Key Responsibilities
* Own the end‐to‐end client journey across the Group—from first engagement through onboarding, active relationship management, and long‐term retention
* Activate opportunities to connect clients with the full breadth of the Group's services
* Manage the Group's centralised operating platform—data integrity, process consistency, and team adoption
* Take full ownership of the client portal—content, access, accuracy, and the client‐facing experience
* Manage the Group's shared inbox and phone lines—every enquiry responded to promptly and directed to the right person
* Prepare client briefs for relevant teams to maintain continuity at every handover
* Produce performance reports covering client engagement, enquiry activity, referral outcomes, and retention
* Use data and client feedback to drive continuous improvement across the client journey
What We're Looking For
* 3–5 years of experience in client experience, relationship management, or customer success
* Proven ability to manage a high volume of client relationships with consistent quality and follow‐through
* Strong working knowledge of CRM platforms—Zoho experience preferred
* Experience owning or managing a client‐facing digital platform or portal
* Background in financial services, property, or professional services preferred
* Exceptional written and verbal communication skills—polished and confident at all levels
* Strong attention to detail with high accuracy in data management and reporting
* Commercially astute—you understand how client experience connects to long‐term value
* AI native, or a strong curiosity for how AI tools can improve the way you work
Why Choose Rethink?
* Engage in challenging and exciting projects across our portfolio of 8 brands.
* Join Australia's best commercial buyer's agency and help us continue to pioneer innovation in the industry.
* Thrive in a team that continuously pushes boundaries and embraces cutting‐edge strategies and technologies.
* Benefit from strong mentorship and development, with opportunities to collaborate with some of the most talented professionals in the industry.
* Enjoy flexible working arrangements.
* Friday afternoon socials with the team!
* Company events and team days.
Our Commitment to Diversity, Equity, and Inclusion
We are committed to fostering a workplace that values and promotes diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds, regardless of gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, marital or family status, neurodiversity, religion or belief, disabilities, or socio‐economic background.
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