CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. They work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.
They design, supply and install telecommunications solutions to help clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange.
In this opportunity as a first point of contact for visitors and clients coming into the branch, your role will be responsible for directing phone inquiries to the most appropriate contact and general administration supporting the Sales and Operations team to create efficiencies in the office.
* You will meet and greet customers as they visit, ensuring a welcoming first impression, work with incoming calls to problem solve or direct their call to the relevant point of contact in a friendly and consistent manner.
* Administrative duties include processing customer purchase orders, processing sales – credit card transactions, liaising with customers and generating quotations, filing, adhoc administration duties – including ordering office supplies, service administration, organising stock transfers, assisting with customer bookings.
About the Role
This is an exciting opportunity for a motivated and driven individual who is willing to put in the effort to succeed.
Key Responsibilities
Your key responsibilities will include:
* Providing exceptional customer service both face to face and over the phone.
* Processing customer purchase orders and sales – credit card transactions.
* Liaising with customers and generating quotations.
* Filing and performing adhoc administration duties including ordering office supplies.
* Service administration, organising stock transfers, assisting with customer bookings.
Requirements
To be successful in this role, you will need:
* A positive team orientated attitude, with a willingness to help others.
* Excellent customer service skills.
* Intermediate MS office skills, (Outlook, Word, Excel).
* Ideal experience of 2-3 years in an office like environment, either in reception/administration or customer service.
* A current drivers licence.
* Cert 3 in Business Administration or experience with Service Based Accounting software.
What We Offer
We can offer you an excellent opportunity to grow your career, with stability and personal development options.
You will become familiar with all aspects of the business and be encouraged to develop from the team and management.
We offer a competitive salary, numerous HR benefits and a strong team environment with a social but busy work environment.
Our Culture
We are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values.