Administration Officer - Melbourne, Vic.
Job Types: Full-time, Permanent
About us
Diverse Universe Care Support is a registered NDIS provider delivering for all individuals with disabilities aged 7-65 the quality service and care they need to live as independently as possible.
Responsibility
* Attend to incoming/outgoing phone calls and emails
* Co-ordinate and manage rosters of care staff and arrange emergency shifts as they arise
* Communicate with care staff, clients, representatives, and case managers to ensure smooth provision of services
* Provide support and guidance to care staff
* General administrative tasks including data entry, filing, and mailing
The Opportunity:
Diverse Universe Care Support is looking for an Administration Officer in the NDIS sector for our office, who is engaging, motivated, and passionate to join our team and make a difference in the community. You will be responsible for the administration of NDIS agreements and for liaising with other NDIS administration, intake, and coordination roles in the organization. You will be the first point of contact and the face of our business. This is a busy role and would suit someone who enjoys a diverse and varied role where no two days are the same.
ROLE REQUIREMENTS
Ability to build rapport and form relationships with a variety of stakeholders
1-2 years of admin experience
NDIS experience preferred
Clear communication with the Team
Strong computer skills (MS office)
Ability to learn new systems quickly
Strong written and verbal communication
Warm and professional phone manner
Strong organizational and time management skills
Proactively collaborates well in a team environment
Strong analytical skills - an interest in process improvement
Ad hoc duties as requested.
Fluent in English (Speaking/Writing)
Admin experience is a MUST
ABOUT YOU
Someone with a passion for health and disability services. Highly developed written and verbal communication skills, Adaptable, proactive, and able to deliver results, The ability to work autonomously and prioritize their work, A problem-solver who can develop strategies, Strong work ethics,
Expectation:
Be cordial in dealing with others in the office
Be professional when dealing with the potential and current participant and others at all times
Ensure the smooth running of the office
Assist with answering the telephone
You have high-level computer skills, using databases and the Microsoft office programs
High level of organizational and time management skills and strong interpersonal and communication skills.
Provide direct assistance to the office staff
Any other duties that support the effective running of the office.
Job Type: Full-time
Pay: $25.00 – $28.00 per hour
Benefits:
* Employee mentoring program
* Professional development assistance
Application Question(s):
* Did you have any experience working for NDIS?
Experience:
* Administration: 1 year (Required)
Work Location: In person