About Us
Sacred Heart Mission is a community of dedicated people working together to end homelessness, deep disadvantage and social exclusion. Our strength lies in our shared purpose and values.
We welcome individuality and support each other to bring our best and whole selves to the work we do each day.
Join Our Team
At Sacred Heart Mission, our op shops do more than just sell second-hand clothes and wares—they help fund vital programs that support people experiencing homelessness and disadvantage.
Our 14 Op Shops in Melbourne contribute up to 30 percent of Sacred Heart Mission's total income.
Role Overview
We are seeking an experienced Assistant Store Manager/Store Assistant to oversee daily operations, drive sales, and create a welcoming space for customers, volunteers, and donors at our Hawthorn Store.
Responsibilities
* Receiving donations from the public, pricing, and preparing them for sale on the shop floor.
* Providing and modelling high standards of customer service to donors, volunteers, and customers.
* Managing Store Assistants and volunteers and providing direction that is supportive and attentive.
* Building upon the local community and developing relationships that help develop a positive reputation for the store.
* Opening and closing the store.
Requirements
* Experience in working an op-shop or retail store, or in fashion and/or interior design.
* Experience managing a customer service-focused business to achieve sales targets.
* High-level interpersonal skills, with demonstrated experience working collaboratively with others and exercising influence in a diversity of contexts.
* Able to identify, sort, and price designer and vintage wear, homewares, collectibles, and antiques.
* Dedicated to working well with volunteers and other team members.
What We Offer
You can look forward to:
* Working within a committed team of store assistants, volunteers, and wider engagement & development team.
* Ending your workday knowing you've made a difference in people's lives.
* Op Shop Employee Level 2/3 Classification ($28.03 - $31.74).
* Salary packaging expenses like your rent, holiday accommodation, and dining out: up to $15,990 pre-tax.
* Generous leave entitlements, 17% annual leave loading, gifted leave over holiday period, wellbeing leave & more.