Job Summary
We are looking for a reliable and detail-oriented Customer Operations Assistant to support our customer service and operational workflows. In this role, you will help ensure smooth day-to-day operations by assisting with customer enquiries, processing requests, maintaining records, and coordinating with internal teams to deliver an excellent customer experience.
This is an ideal role for someone who enjoys working behind the scenes to keep systems organised while also interacting with customers when needed.
Job Description
Assist with handling customer enquiries via email, phone, or chat
Support order processing, account updates, and service requests
Maintain accurate customer records and operational data
Coordinate with internal teams (sales, logistics, finance, etc.) to resolve issues
Monitor operational queues and ensure tasks are completed on time
Identify process inefficiencies and suggest improvements
Assist with reporting, documentation, and general administrative tasks
Requirements
Previous experience in customer service, operations, or administration preferred
Strong organisational and time-management skills
Clear written and verbal communication skills
Comfortable using CRM systems, spreadsheets, and standard office software
High attention to detail and accuracy
Ability to work independently and as part of a team
Desirable (but Not Essential)
Experience with customer support tools (e.g. Zendesk, Freshdesk, HubSpot)
Experience in an operations or support environment
What We Offer
Supportive team environment
Training and development opportunities
Opportunity to grow within customer operations or related roles
Job Type: Full-time
Pay: $55,000.00 – $65,000.00 per year
Benefits
Employee mentoring program
Professional development assistance
Work Location: In person