About the Role
Reporting to the Team Leader ICT Operations (WA) you will be responsible for providing timely and efficient day to day IT support and solutions to various internal stakeholders as one of our onsite IT support officers.
Showcase your experience in IT as our newest Operations Officer (Senior Helpdesk) as you will play an important role in assisting the team meet increasing demands for ICT support.
Your previous work experience in a similar Helpdesk environment is highly advantageous together with strong customer service skills clear communication skills.
An essential requirement for this role is that there is an ON-CALL roster (for 1 week) on rotation every 4-6 weeks where you will need to be available from 6pm until 6am whilst ON-CALL.
Responsibilities
Install configure computer hardware software systems servers networks printers and scanners
Monitor and maintain computer systems and networks
Respond in timely manner to all service issue requests
Provide technical assistance support in person or over the phone
Onboarding new starter IT requests
Terminating user management via the internal offboarding process
IT Asset Management
Repairing and replacing equipment as necessary
Testing new technology and training users
Performing Helpdesk and IT based tasks
Provide on the job training as required
Have a strong commitment to safe work environment and continuous improvement
Be a self-starter and able to work both autonomously and as part of a team
About You
Personal Qualities
Strong Literacy and numeracy skills
Quick thinking and advanced problem-solving skills
Savvy Analytical skills
Clear verbal and written communication skills
Exceptional customer service outlook
Significant technical knowledge within a previous Helpdesk role
Essential Requirements
Degree qualifications in Information Technology or equivalent
Current drivers licence (C class minimum)
Desirable Requirements
Degree qualifications in engineering or systems administration
ITIL qualifications
Our Offer
The business prides itself on safe efficient and compliant execution of work and we reward staff through a positive work life balance.
Benefits
Paid Parental Leave
Bonus Leave
Purchase Leave
Early Access to Long Searvice Leave
Corporate Health Insurance Novated Lease
Travel Club
Soft skills and Leadership training programs Liebherr One Hub Employee Discount Portal for Great Savings
Culture
We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality cutting-edge products long-lasting relationships and improved organisational and individual capabilities.
We aim to give our employees an opportunity to grow and develop their careers.
Diversity and Inclusion
Diversity and inclusion sit at the heart of the Liebherr Groups Core Values.
We are committed to building a workforce that is representative of the communities in which we live work and operate.
Our culture thrives on mutual respect teamwork and diversity of thought in the workplace.
How to apply
If you are proactive and want to join an established and well-regarded Global manufacturing business apply online via the appropriate link below including a cover letter.
Enquires to Oliver Davis Talent Acquisition Advisor
Liebherr advises that interviews may commence before the closing date and we would like to thank you for submitting your application.
No agencies or third parties please.
Have we awoken your interest Then we look forward to receiving your online application.
If you have any questions please contact Oliver Davis.
One Passion.
Many Opportunities.
Contact
Oliver Davis
Not translated in selected language
Location
Liebherr-Australia Pty.
Ltd.
555 Great Eastern Highway
**** Perth
Australia (AU)
Key Skills
Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management
Employment Information
Employment Type: Full-Time
Experience: years
Vacancy: 1
Required Experience: Unclear Seniority
#J-*****-Ljbffr