”Connecting People and Places to Make the World Work Better”.
Our team is growing and we are currently seeking people to join us in the position of Executive Concierge in our Sydney office, employed on a Part Time basis.
Snapshot of your day:
1. Responsible for responding promptly with accurate and thorough information according to the specific requests from clients and visitors.
2. Develop and maintain a close working relationship with the designated client representatives
3. Performs general administrative duties & coordination of customer experience initiatives, events, online content for Host building app, booking amenities and retail support & promotions.
4. May provide reporting and insight to clients to improve product and service delivery.
5. Apply, enforce and monitor compliance to all ISS HSEQ policies, procedures and systems, including all associated Commonwealth and State statutory regulations
6. Visibly model behavior that is consistent with the intent of the safety culture
7. Input of visitor details into client System
8. Ensure safety, induction, Safety processes on site and Hygiene (COVID 19 )
9. Assist with admin and Facilities Management duties as directed by the Manager
10. Participate in training and development programs relating to the Quality Assurance when requested.
What you must possess:
11. A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is required
12. Highly developed interpersonal, verbal and written communication skills with a proven ability to consult effectively with clients and colleagues at all levels
13. Ability to provide the highest level of customer service in a continually changing environment with a strong emphasis on consistency and flexibility
14. Ability to self-manage, work cooperatively and collaboratively with others and have a flexible approach to function effectively under pressure
15. Proficient in Microsoft Suite
16. COVID 19 Vaccination Certificate outlining Full vaccination is required. As a service provider, ISS must comply with all public health directives and client requirements. Medical exemptions will apply
What we can offer:
17. Opportunities to develop your career within our global organisation
18. Learning & Development opportunities
19. You will be part of an enormously successful team who out-perform year on year