Overview
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia? With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About the Role
In the role of a Multicultural Support Officer (MSO), you will support clients and community members to achieve self-agency and thrive. The role does this in a variety of ways:
- Welcoming and orientating new arrivals to Australia.
- Supporting migrants to build their independence in the community and when accessing services, providing language support to case workers.
- Engaging with their ethnic and faith community to provide information & referrals.
- Providing cultural insights to build the capacity of the wider staff team and sector.
There are administration components to this role which require digital and written skills.
Responsibilities
- Helping build clients’ capacity so they can learn about the services offered and how to navigate them independently in the future.
- Supporting clients to attend appointments or events.
- Language support for interactions between clients and internal/externals services and teaching clients how to use professional interpreting services when required; providing clients with basic words and phrases in English to start their Settlement journey.
- Transporting clients by car or public transport to activities, supervisions, and other appointments; supporting clients to learn about the public transport system and how to use navigation tools.
- Organising and accompanying clients to workshops and information sessions; conducting orientation sessions and interpreting for workshops.
- Accommodation support: assisting clients in settling into short-term or long-term accommodation; helping clients inspect properties and learn general accommodation requirements in Australia.
- Support to Children and Youth: assisting them to achieve their goals, supervising Child Protection Out of Home Care visits or youth work-type support.
- General Orientation activities: providing newcomers with information about living in Australia and general guidance.
- Engaging with ethnic/faith communities to provide information about SSI services and arrange information sessions or activities.
- Administration: writing clear, concise, accurate, and objective case notes; using email and Microsoft Office applications for basic administration tasks.
- Cultural consultancy: using cultural background to assist programs co-design activities by identifying community needs.
About You
You will need to be able to speak, read, and write in any other language, whilst also being proficient in written and spoken English. Strong digital literacy skills are essential.
Experience in facilitation & training or case management is highly desirable. A driver’s license and your own vehicle are also highly desirable.
Preferred Languages
- Dari
- Rohingya
- Tibetan
Recruitment Pool
Please note: If you are successful through the recruitment assessment process, but there are no current vacancies matching your region or language, you will be placed in our recruitment pool for any future opportunities that may become available in the next 3–6 months.
Advantages
- Access to Talent Pools to utilise your other skills and experience across the organisation
- Access to in-house training and learning opportunities for professional development and growth
- Access to in-house wellbeing programs
- Working alongside professional and dedicated team members who are committed to making a difference in our communities
Recruitment Process
We have a zero tolerance for child abuse and are committed to creating and maintaining a child-safe organisation where safeguarding children is embedded in everyday thinking and practice. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
We strive to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, and culturally and linguistically diverse groups.
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📌 Multicultural Support Officer
🏢 Ssi
📍 City of Fairfield