Job Overview
This role plays a pivotal part in enabling the delivery of strategic objectives. The successful candidate will oversee services and projects within their area, ensuring that policies and operational procedures are applied effectively.
* Maintain service knowledge to ensure seamless IT operations.
* Act as a key liaison between teams, handling escalations, complex requests, and queries.
* Identify and mitigate operational risks in partnership with stakeholders.
* Support major incident responses, including post-incident analysis and mitigation planning.
* Coordinate work across multiple teams, functions, or locations, ensuring alignment with strategic objectives.
* Monitor team performance, maintaining high standards and taking corrective action where needed.
* Support the professional development of team members.
* Foster strong relationships with internal and external stakeholders, ensuring clear communication and aligned objectives.
* Collaborate across teams to create communities of practice for IT applications and engage with business users to share best practices and service knowledge.
* Work closely with stakeholders to address shared challenges, reduce duplication, and deliver positive outcomes.
* Produce and analyze accurate, timely data and intelligence to inform decision making and improve IT services.
Key Requirements
* Able to lead and manage change in a dynamic environment.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Able to build strong relationships with stakeholders.
* Experience in IT operations and change management.
The ideal candidate will have a passion for exploring data to uncover insights that empower strategic decisions and service improvements. They will also have the ability to think critically and develop creative solutions to complex problems.