OverviewHotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Australian Capital Territory, CanberraWe're looking for a Duty Manager to join our Front Office team at Crowne Plaza Canberra.
You'll champion our 'one team' approach to make sure we provide our guest with an outstanding hotel experience.ResponsibilitiesHands on management of the Front Office, and supporting our teams in other departmentsLeading the way – managing guest experiences, team performance and hotel operationsEnsuring our team deliver authentic, memorable guest experiencesDeveloping your team's skills to drive results that positively impact on hotel performanceHaving authentic conversations with guests to resolve issues, queries or concernsEnsuring compliance with Work, Health and Safety regulations, being first point of contact for any critical emergency situationsResponsibility for and managing the safety and security of the hotel, our guests and colleagues in lieu of senior managementQualifications4 years of hotel front desk experienceExperience in leading a teamExcellent communication, problem solving, reasoning and motivational skillsWorking knowledge of hotel property management systemsFirst aid and Responsible Service of Alcohol certificateAvailability to work a rotating roster, including evenings, weekends and public holidaysBenefitsSalary of $76,515.00Paid birthday leaveIHG perks including accommodation and food & beverage discountsEnhanced parental leaveProactive health days and flexible work optionsYour career journey will be supported through our lifelong development programIHG Career Milestone celebrationsTransfer of entitlements as you move and grow with IHGAccess to our discount retail platform that makes your pay go even furtherWe give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a excellent fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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📌 Duty Manager
🏢 Intercontinental Hotels Group
📍 Canberra