Working Hours
8:45am – 4:00pm Monday, Tuesday, Thursday and Friday.
26 hours a week.
About the Multi Channel Branch
Between 9:30am–1:00pm customers are assisted face-to-face with everyday banking needs, enquiries and transactions.
After 1:00pm the branch assists customers via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
Responsibilities
Assist customers with general banking transactions, answering questions and queries.
Build a personal connection with customers through meaningful conversations face-to-face and through our direct channels.
Work with customers to use our in-branch technology and digital banking options.
Complete Financial Health Checks to assess customers' financial needs.
Process applications for personal loans, credit cards and associated products.
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
Be provided with continuous training and development to support your career aspirations.
Qualifications
A passion for delivering outstanding customer service with every interaction.
The ability to have great conversations and confidence to ask challenging questions.
A problem-solving attitude and curiosity in finding the right solutions.
An open approach to learning new things and goal-oriented.
An ability to work collaboratively as a team to deliver a seamless customer experience.
Employment Details
We encourage Aboriginal and Torres Strait Islander people to apply.
If you are already part of the Commonwealth Bank Group (including Bankwest), you need to apply through Sidekick to submit a valid application.
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