This range is provided by PERSOLKELLY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$60,000.00/yr - A$70,000.00/yr
PERSOLKELLY is one of Australia's largest and longest serving recruitment providers.
PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.
Our client is a global industrial components manufacturer. They are seeking a Customer Support Representative who can oversee all aspects of the customer support as well as the international logistics. The ideal candidate will have certain knowledge of BtoB Cusotmer Support, Order Processing, and Logistics.
About the role:
Customer Service Main Tasks
* Respond to customer enquiries, provide pricing, elaborate quotes. Inform stock situation, provide lead time.
* Follow up on customer enquiries.
* Process customer orders.
* Follow up customers to ensure they pay on time.
* Issue invoice and packing list and inform customers for shipment information.
* Liaise with customers to handle delivery effectively.
* Assist to organise participation in exhibitions and marketing activities.
* System registration of new customers.
* Ad-hoc tasks.
Logistics Main Tasks
* Liaise with warehouse to ensure proper supply of goods.
* Liaise with customer to organise the collection of goods, provide invoice and packing list. Liaise with the freight forwarder to get the goods collected.
* Liaise with forwarder to ensure timely delivery, avoid delays and timely collection of empty containers.
* Place purchase orders with Kuriyama group and 3rd party suppliers and receive the shipments.
* Assist with physical inventory checking 2 times a year in June and December.
* Ad-hoc tasks.
Requirement
* Excellent communication and interpersonal skills.
* High attention to detail and solid organisation skills.
* Positive attitude and strong work ethic.
* Exceptional customer service focus.
* Good working knowledge of Microsoft products (Outlook, Word, Excel, etc.).
HOW TO APPLY
You must have the right to live and work in Australia to apply for this role. Click "APPLY NOW" to register for this role. Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.
You will be provided with a supportive environment and infrastructure to allow you to thrive, yet the flexibility to allow you to make your mark in the firm. You will also be rewarded with a competitive salary dependent upon experience and on- going commitment to professional development and advancement. Only applicants shortlisted for an interview will be contacted.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Manufacturing
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