Resource Industries Support Representative page is loaded
Resource Industries Support Representative
Apply locations Australia | CQ | Mackay - Hastings Park time type Full time posted on Posted 23 Days Ago job requisition id JR114180
Company : Hastings Deering (Australia) Ltd
About the Role:
This unique and exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company.
We are open to applicants from: Collinsville ( preferred ), Bowen, Mackay or Townsville
Key Responsibilities:
Reporting to the Resource Industries Support Manager, your role will involve:
* Promote and adhere to all safety requirements on site and within the workplace
* Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
* Promote consistency by being a centralised point of contact
* Maximise Customer fleet performance through ownership of operate for reliability process, defect elimination strategies and implementation of reliability focused systems and training
* Create, implement and execute sales and account strategies
* Maintain and increase our market share of parts and service
* Communicate and manage challenges effecting fleet performance and satisfaction
* Manage, document and resolve customer issues and enquiries
About You:
To excel in this role, you will have:
* A trade qualification or product support experience within the mining industry
* Proven customer management experience in the mining sector
* Experience in mining, mining services, or heavy earthmoving industries
* A strong commitment to safety and continuous improvement
* A proactive approach to problem-solving
* A positive and team-focused attitude towards business development
About the Benefits:
Hastings Deering offers a range of exciting benefits, including:
* A rewarding career with diverse opportunities
* Competitive remuneration package, commission, and support vehicle
* Salary Continuance Insurance
* Employee Assistance Program for you and your family
* Discounts on private health, vehicles, travel, and more
* A culture of innovation, collaboration, and execution
* Ongoing training and career support
* Annual salary reviews
How to Apply:
For more information or to apply, please contact Celeste Middleton, Talent Acquisition Partner, at .
Current employees must notify their line manager prior to applying for this role.
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