Branch Staff
KEY RESPONSIBILITIES:
Embrace The Reece Group Way within the branch – (Appendix 1)
* Embrace the values and always work within The Reece Group Way framework
* Always communicate with others in a positive, constructive and respectful manner.
* Participate in daily huddles and branch meetings
Support Branch Management by following company policy and strategy within the branch – CIP Breakthrough
* Ensure you understand and always follow company policies, procedures and directions
* Adopt safe work practices
Support Branch Management to deliver Customised Service to customers – Reece Works for You
* Assist branch management to deliver The Reece Commitment of Customised Service
o Service (Making it easier for our customers to do business with us)
o Quality (Setting the highest standards then striving to achieve them)
o Relationships (Treating our customer as business partners)
o Expertise (Understanding the market in which we operate)
* Embrace the Service Standards by having the right attitude and doing the simple things well every day
* Focus on building strong relationships with all branch customers
* Align all your activities back to the customer to deliver the very best customer service in the branch, on site, over the telephone, or via any electronic communications