About the Role
This position involves optimising customer loyalty programs to drive business growth and increase sales. You will be responsible for creating engaging in-store experiences, developing tailored strategies to engage customers, and improving retention through loyalty programmes.
* Deliver customer engagement activations and events that inspire visitors to become loyal customers.
* Better understand customers and develop effective strategies to retain them.
* Enhance in-store experience through effective communication and visual merchandising.
Main Responsibilities:
* Optimise customer loyalty programs to drive business results.
* Create engaging in-store experiences to inspire visitors.
* Develop targeted strategies to improve customer retention.
Key Deliverables:
* Improved customer engagement and retention rates.
* Increased sales and revenue growth.
* Enhanced in-store experience and brand loyalty.
Fundraising Skills Required:
* Creative thinking and problem-solving skills.
* Strong communication and interpersonal skills.
* Ability to work independently and collaboratively as part of a team.
Training and Development:
You will receive comprehensive training and development to help you succeed in this role. This includes:
* Customer relationship management (CRM) software training.
* Loyalty program management software training.
* Visual merchandising and store layout training.
You will also have access to ongoing support and coaching from our experienced team members.