Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Customer service manager (cairns regional)

Cairns
Xprt Dev
Customer Service Manager
Posted: 21 November
Offer description

Department of Housing, Local Government, Planning and Public Works QLD

Cairns, QLD

A$104,722-$113,618 p/a

On-site

Posted 1 day ago

Responsibilities

- Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.
- Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.
- Be an active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network.
- Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.
- Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
- Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively.
- Lead, model and foster professionalism, accountability and ethical behaviour.

Skills and Qualifications

- Actively work to understand customers and stakeholders, encouraging a strong customer-focus and understanding of customer perspectives.
- Promote and adopt a positive and balanced approach to managing conflicting demands. Assist team members to adapt to changing customer needs and expectations.
- Foster a collaborative and positive team environment through modelling open communication and developing staff for high performance.
- Apply business management skills in corporate governance such as financial and HR management.
- Model skilled, ethical, and culturally sensitive behaviour and consistently apply those standards.

Applications to remain current for 12 months.

About Department of Housing, Local Government, Planning and Public Works QLD

Brisbane, QLD, Australia

The Department of Housing and Public Works delivers a range of housing, building and procurement services.

We work to ensure that our most in need Queenslanders have access to housing and homelessness assistance. This assistance is provided through government-owned and managed social housing, and grant funding to registered providers. We also help thousands of low income earners to enter and remain in the private rental market.

Another key focus for the department is to provide policy, advice and delivery of services to government agencies in the areas of construction, asset and facilities management, procurement and fleet management.

The department consists of five major areas: Housing and Homelessness Services, Public Works and Asset Management, Building Industry and Policy, Queensland Government Procurement and Corporate Services.

Source: This is an extract from the company's own website.

#J-18808-Ljbffr

Send an application
Create a job alert
Alert activated
Saved
Save
Similar job
Customer service manager, housing and public works
Cairns
Department of Housing and Public Works
Customer Service Manager
USD 80,000 - USD 120,000 a year
Similar job
Customer service manager (cairns regional)
Cairns
Xprt Dev
Customer Service Manager
Similar job
Customer service manager
Cairns
Department of Housing and Public Works
Customer Service Manager
USD 80,000 - USD 120,000 a year
Similar jobs
Business jobs in Cairns
jobs Cairns
jobs Queensland
Home > Jobs > Business jobs > Customer Service Manager jobs > Customer Service Manager jobs in Cairns > Customer Service Manager (Cairns Regional)

About Jobstralia

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by job title
  • Jobs by sector
  • Jobs by company
  • Jobs by location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobstralia - All Rights Reserved

Send an application
Create a job alert
Alert activated
Saved
Save